FAQ | Get Online Delivery for Food, Grocery, Pharmacy from nearby Restaurants, Supermarkets & Medical Stores.

Frequently Asked Questions

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  1. Wibrate Market Place Is A Unique Virtual Platform From Where A User Can Full Fill All His Requirements From The Comfort Of Their Home.
  2. Unlike Other Platforms, User Can Get The Items Like Groceries, Bakery Products, Dairy Products, And Food Items On The Same Platform At Reasonable Rates.
  3. Wibrate Market Place Serves As A Bridge Between Local Merchants And Customers Where In They Can Connect Directly.
  4. Merchant Displays The Products With Description Via Which Customer Can Make An Informed Decision And Can Also Avail Benefits Of Attractive Discounts On Offer.
  1. Wibrate Application Is Available On Various Platforms Like Android, IOS, And Windows.
  2. For Android Device, Go To Playstore And Find Wibrate Application (For Customers)
  3. For IOS Device, Go To Appstore And Find Wibrate Application (For Customers)
  4. For Windows You Can Access Wibrate Application Through Webpage www.wibrate.com

Via OTP Verification On Mobile Number, We Ensure That We Have Connected To The Right Users. By Verifying Your Actual Location We Help You To Discover Various Merchants Near You.

By Submitting Your Basic Details Like Name, Mobile Number, Address And E-Mail ID, You Enable Wibrate Market Place To Easily Connect With You. Unique Offers Like Discounts, Rewards, And Cash-Backs Can Be Easily Communicated In Forms Of News Letters, Notification Or E-Mails.

Yes, the User Can Add Multiple Address Like Home, Office, And More. If User Has Added Multiple Addresses He/She Will Have To Select Any One Of Address For Delivery.

Yes, In Wibrate Application End User Can Find Specific Items By Entering The Name In Search.

In Wibrate Application, You Will Find Various Categories Like Restaurant, Bakery, Vegetable, Fruit, Grocery, And More. These Categories Make It Easy To Search For Item To Order.

Wibrate Plus For Merchants Enables Owners To Mark Items As Unavailable. The Same Is Reflected For The Customers. They Will Not Be Able To Place An Order For These Items.

  1. Cash On Delivery
  2. Prepaid Order

However, Merchant Has Option To Select Either One Of The Payment Methods Or Both. Customer Will Be Able To See Available Mode Of Payment Before Placing The Order.

Once An Order Is Placed, Notification Message Will Be Automatically Send To Both Customer And Merchant.

Confirmation Or Cancellation Policy:

If Merchant Do Not Confirm Or Cancelled The Order Within 1 Minute, Our Support Team Will Try To Connect Merchant Via Available Number, Notification And Email. If The Merchant Do Not Respond To Our Support Team Within 5 Minutes, The Order Will Be Cancelled Automatically From System.

Once The Order Is Confirmed By Merchant, Notification Will Be Sent To The Customer Where In Customer Will Be Informed About Delivery Time. Customer Will Receive Notification On Every Step Of Order Progress I.E. From Confirmation To Packing To Final Delivery.

At Time Of Delivery, It Is Compulsory To Give Order Confirmation Code That Is Available In Wibrate Application And/Or Send Via Notification Message.

Wibrate Application Encourage Safe And Timely Delivery Of Order By Merchant Himself. In Case Of Delay Or Damage, The Merchant Will Be Solely Responsible For Loss As We Do Not Provide Delivery Services Or Delivery Riders.

Merchant Will Deliver The Order By Himself Or By His Own Delivery Personnel Which Leads To Safe And Timely Delivery. However, If The Order Is Prepaid And Delayed Or Damaged The Amount Paid By the Customer Will Be Refunded In Their Wibrate Wallet Which Can Be Utilised For New Order.

Following Details Are Available:

  1. Store Name
  2. Date & Time Of Order
  3. Order ID
  4. Payment Type
  5. Order Amount
  6. Delivery Address
  7. Delivery Confirmation Code
  8. Order Details
  9. Order Status
  10. Billing Summary

Yes, the User Can Check His Order History In the "MY ORDERS" Option By Clicking On the "MORE" Option.

As A Prime Member, You Will Have Access To All Deals And Offers Which You Can Claim Free.

Rs. 100 For Life Time

Membership Are Non Refundable And Non Transferable.

All The Refunded Money Will Be Reflected Into The Wallet. If You Received Any Referral Coins By Sharing The Referral Code, The Coins Will Be Shown Into Wibrate Wallet. If You Receive Any Rewards From Merchants, It Is Shown In Wibrate Wallet. A Secure Place To Keep Funds.

You Can Earn Referal Points By Sharing Your Referal Code Among Your Friends And Relatives Via Whatsapp, Email, Or SMS. If Your Referal Code Is Used To Download Application, Both Of You Will Get 5 Referal Points. These Referal Coins Can Be Used For Gift Cards.

You Can Find Our Contact Details On the Front Page Of Wibrate Application.

Wibrate Helpline Number Is 0261-7123478

You Can Send Us Query From Application Via:

  • Select More Option
  • Go To Support & FAQ Option
  • Tap On Contact Us Option
  • Enter Your Email Address
  • Type The Message Or Query
  • Submit

All Kind Of Refunds Would Me Made To Your Wibrate Wallet. There Is No Provision Available To Return The Amount To Source Bank Account.

Via Mobile Application:
  1. Download Wibrate Plus Application Via Play Store (Android) Or App Store (Ios Devices).
  2. Select Register Now Option.
  3. Fill In The Details Asked For And Click Submit.
  4. You Will Receive Call & Notification About Activation Process From Our Support Team.
Via Website:
  1. Go To The Website: www.plus.wibrate.com
  2. Click On Partner Log In.
  3. Select On ‘Partner With Us’ Option.
  4. Fill in The Details Asked For & Answer The Captcha For Verification. Click Submit.
  5. You Will Receive Call & Notification About Activation Process From Our Support Team.
Via Helpline Number Or Email Id:

Call Us On 0261-7123478 Or Email Us On support@wibrate.com

Via Email Id:

Once You Submit New Store Registration Request, Our Support Team Will Generate Unique User Name And Password For Your Virtual Wibrate Market Places And Email You Those Details On Your Registered Email Address.

Via Registered Mobile Number:

Once You Submit New Store Registration Request, Our Support Team Will Generate Unique User Name And Password For Your Virtual Wibrate Market Places And Message Them On Registered Mobile Number.

Yes, Without An Internet You Can't Run This Application/Website On Any Device.

Yes, You Can Close the Store Manually From the Application By Clicking the Off Button On The Top Right Side Of the FrontPage. It Will Remain Closes Until You Manually Switch On The Store From The Same Place.

Notification Sound Will Not Be Heard If Your Device Is On Silent Or Vibration Mode. Also, In Case The Device Is Active On Call, Notification Sound Will Not Be Heard.

Yes, You Can Manually Change The Notification Sound Setting By Following Steps:

For Wibrate Plus Aplication:
  1. Download Wibrate Plus Application And Enter the User Name And Password Given To You.
  2. Go To Me Option.
  3. Click On Setting Option.
  4. In Settings, Click On Notification Sound And Change It To On Or Off Option.

If You Keep It On, You Will Hear a Notification Ring When New Order Is Placed, And If Its Off Then You Will Not Hear Any Notification Sound When New Order Is Placed.

No, If You Are Using Wibrate Marketplace Via Webpage, You Will Not Get Notification Sound. However, Our Support Team Will Always Contact You Whenever Any New Order Is Placed And Will Guide You To Access The Wibrate Marketplace.

Yes. You Can Access Wibrate Plus Account On Various Platforms Like Window, IOS & Android Based Devices At The Same Time.

No, You Can't Access Multiple Wibrate Plus Account On a Single Device Because Every Wibrate Plus Account Has A Unique User Name And Password And Thus, You’ll Have To Switch Between Other Accounts By Entering User Name And Password For The Account You Want To Access.

Credit Card, Debit Card, Net Banking, Phonepe, Hdfc Bank- PayZApp, Freecharge, Ola Money, Airtel Money, Google Pay, Paytm, Amazon Pay, And UPI. ( Transactions within 24 hours )

Details Found On Wibrate Plus Application Are As Follows,

  • Order ID
  • Order Value/Amount
  • Mode Of Delivery (Store Own Delivery Or Customer Self Pickup)
  • DD/MM/YY And Time Of Order Placed.
  • Name And Quantity Of Items For Which Order Has Been Placed
  • Mode Of Payment (Cash On Delivery Or Online Payment)
Cash On Delivery (COD)
  1. Cod Payment Will Be Given In Cash By Customer To The Delivery Personal At Times Of Order Delivery. The Merchant Will Be Solely Responsible To Collect Such Amount Paid By Customers.
  2. Merchant Will Be Responsible For Damage Caused By The Delivery Personal As The Order Has Been Delivered By Merchants Side.
  3. In Case, The Delivery Has Been Assigned To Third-Party Delivery Partner, Merchant Will Pay Charges Levied By Delivery Partner And Will Have To Collect Payment For Cod Orders Delivered Via Them.
Online Payment Or Pre-Payment Or Advance Payment
  1. Customer Can Pay In Advance Via Online Payment Options Available On Wibrate Application.
  2. Payment Made Via Credit Card, Debit Card, Net Banking, And All Other Payment Gateways Or Wallets Will Be Considered As Online Payment.
  3. Payment Made By Customer Will First Be Received In Wibrate Communication LLP Account.
  4. If The Order Is Successfully Delivered And Verified Via Order Confirmation Code, Payment Settlement Process Will Be Initiated From Wibrate Communication Llp Account.
  5. Generally, Payment Can Be Reflected Into Merchant's Given Account Within 24 Hours During Week Days. Weekends And Festivals May Affect Payment Schedule.
  6. Charges (If Levied After Completion Of Either One Of The Conditions) Will Be Deducted From The Amount Received Via Online Payment. Same Will Be Reflected In Settlement Option.

We Request You To Switch Off All Items That Are Not Available From Menu List. In Case If You Forget To Switch Off Non-Available Items, You Can Cancel The Order. We Strictly Do Not Favour Cancellation Of Orders. Multiple Cancellations May Lead To Deactivation.

You Don’t Need To Select Delivery Option Every Time. You Can Select One Of The Option At The Time Of Activation. You May Change It By Sending Us An Email On support@wibrate.com With Valid Reason. However, We Encourage the Store On Delivery Option As It Helps You Bring Higher Customer Satisfaction And Gain More Traction. You Can Promote Your Store By Delivering Order In Personal Packaging.

You Have To Select All These Options At The Time Of Store Activation. In Case During Course Of Access, If You Want To Change Any Of Them Or All, Send An Email On support@wibrate.com Or Call Us On 0261-7123478.

No, You Can Not Add New Category In Your Wibrate Plus Account. If You Want To Add New Category To Wibrate Plus Application, You Can Send Those Details On support.wibrate.com Or 8000141414 Via Whatsapp.

Yes, You Can Add New Items In Existing Category. If It's Not Available For Example (If An FMCG Product Like Potato Wafer Is Not Available In Snacks Category, It Can Be Added By:

Via Wibrate Plus Application:

Go To Menu In The Center Of An Application, Click On Plus(+) Symbol, Select Category Of The Item, Find The Item Name You Want To Add, Edit The Price Of The Item Added And Click On Add To My Store.

Via Wibrate Webpage:

Go To Menu Menu List, Click On Manage Menu, Click On Add New Items, Select Category Of The Item, Find The Item Name You Want To Add, Edit The Price Of The Item Added And Click On Add To My Store.

If The Item Is Not Listed In Given Category, Send Its Details On Whatsapp 8000141414.

Once An Order Is Placed And Confirmed, You Will See A Drop List Of Various Time Slots. Please Select Preferred Slot And Select Confirm Now. Same Time And Status Will Be Sent To Customer Via Notification Message And Email.

In Case Of Store Own Delivery:

Case 1:If The Order Amount Is Lower Then Minimum Order Value, Merchant Is Eligible To Get Rs.50 Delivery Charges.

Case 2:If The Order Amount Is Equal To Or Higher Then Minimum Order Value, Customer Is Entitled To Get Online Delivery.

Note:Apart From These Scenarios, We Do Not Expect Customers To Pay Any Other Charges.

Note:In Case If Merchant Wants To Add Packaging Charges, Include It In The Item Rates.

Before Handing Over The Item Ordered, The Delivery Boy Or The Person Delivering Items Will Have To Ask Order Confirmation Code From The Person Receiving An Order. It Can Be Found On The Wibrate Application From Which The Order Has Been Placed Or Notification Message Which Is Sent To The Mobile Number From Which Order Has Been Placed.

OCC Helps You Verify Whether That The Order Has Been Delivered To The Right Person As Occ Will Only Be Sent To The Mobile Number From Which The Order Has Been Placed. In Case Of Online Payment, Occ Enables Our Finance Team To Ensure That Order Has Been Delivered To Right Person.

Important Note:In Case Of Online Payment, Until The Verification Is Done, Transfer Process Of Payment Received On Behalf Of Merchant Will Not Be Initiated.

You Can Discontinue Your Store From Wibrate Application Via Sending Us An Email And You Will Be Permanently Discontinued From The Wibrate Market Place. No Charges Will Be Taken Once The Final Settlement Has Been Done.

In Case Of Online Payment, Certain Charges Will Be Recovered From Customers, And Will Be Transferred To Merchant's Wibrate Wallet. However, If The Order Is Canceled By Customer Due To Merchant's Mistake Such As Delay In Delivery, Damage To The Goods While Delivery, Poor Product Quality, And Other Such Anomalies, It Will Lead To Fall In Merchant's Rating And Finally Discontinuation.

Order Confirmation Time For Merchant Is 5 Minutes (300 Seconds). After That Order Will Be Automatically Cancelled.

Wibrate Plus Application: Go To Menu In The Bottom Center Of The Application, Click On Plus(+) Symbol. This Is Where You Can Have An Extensive Look On Your Menu Details.

Wibrate Webpage: Go To Menu Menu List And Click On Manage Menu. This Is Where You Can Have An Extensive Look On Your Menu Details.

If The Item Is Not Available, Mark Them Unavailable From The ‘Off’ Option From Menu. To Change Menu Price, Please Refer "Menu Settings" In "Settings" Option, Which Is Available Under "Me" Option In Wibrate Plus Account.

1) Legal Docs: Business Registration Certificate (Gumasta License), Udhyog Aadhar, Proprietors PAN Card Or Business PAN Card, Fssai Id, And GST Certificate.

2) Financial Docs: Cancelled Cheque, PassBook/Bank Statement Of Business/Personal Account.

Note: These Documents From Are Mandatory To Register Your Store On Wibrate.

Yes, It Can Be Changed From Option "Me" Where In You Will Find An Option Of "My Bank Account".

Fill All The Necessary Details.

  • Any Mistake In Entering Or Providing Bank Details May Affect the Payment Cycle.
  • Required Documents Are Compulsory To Be Submitted In Physical Or Virtual Form.

Yes, Go To "Me" Option Where In You Will Find Option "Schedule Setting" Under "Setting" Option. In Schedule Settings, You Can Schedule Auto Opening And Closing Time For Every Week According To Flexibility Of Your Store.

Store Timings Can Also Be Entered In 2 Parts (I.E. If You Are Opening The Store In The Early Hours From 07:00 To 13:00 And Then From 17:00 To 23:00).

You Can Make The Changes In Radius And MOV Via Option ‘Me’ In Settings Under Store Details As Per Your Need.

Yes. Go To Option "Me" In Settings Under Outlet Notes You Can Make Add Specific Notes.

Send Us Discount Details In Prescribed Format And We Will Activate It On Wibrate Application.

No, If You Have Personal Product Images, Send Us On support@wibrate.com In JPG Or PNG Format. We'll Update The Same On Behalf Of You.

No, You Can Not Integrate Wibrate Market Place With Other Softwares.

We Do Not Charge Any GST From Either Customer Or Merchant.

You Can Add The Menu Rates Inclusive Of GST And Can Receive Indirect GST But You Will Not Get the Final Bill With CGST And SGST.

  1. Sponsorship
  2. Advertisement Partner
  3. Freemium
  4. 5% Commission After Completion Of 5 Lakh Business Or 1 Year

An Online Hyper-Local Delivery Platform Specially Created To Bridge The Gap Between Local Buyers And Seller By Providing Them A Digital Space To Connect. It Inculcates Markets Selling Groceries, Beverages, Fruits, Vegetables, Food, Dairy, And Sweets. There’s Also A Provision For Sending Gift Cards.

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